Returns & Refund Policy

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@modernvsion.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. We do not make any cash refunds. The amount will be refunded to you within 7-10 (seven to ten) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. 

Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.

Returns:

You can initiate a return for eligible items within 30 days of receiving an order or 7 days for quick-ship upholstery items. Made-to-order items are not eligible.

You may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv)  parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Modern V'sion website; You shall initiate such requests for a return within 48 (fourty-eight) hours from the date on which you receive the delivery of the Product (“Return Period”). We offer returns only on bedding textiles, rugs, pillows, throws and home scent. All other categories like furniture, lighting, mirrors, dinnerware and more are not eligible for returns.

We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.

Ineligible Items

  • Open Box and final sale items (with prices ending in $.97 or $.99)
  • Monogrammed items
  • Made-to-Order (MTO) items
  • Robin mattresses and foundations
  • Items damaged through normal wear and tear